Shipping Policy

 

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number.

Note: During high-volume periods (such as holidays or sales events), processing times may take slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5 – 8 Business Days $5.99 (Free on orders over $50)
Expedited Shipping 2 – 4 Business Days $12.99
Express Overnight 1 – 2 Business Days $24.99

3. International Shipping

We ship worldwide to most countries. International delivery times vary depending on the destination and customs clearing procedures.

  • Standard International: 10 – 20 Business Days
  • Express International: 4 – 7 Business Days
Customs, Duties, and Taxes:
International orders may be subject to import taxes, duties, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the customer.

4. Order Tracking

When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become available in the carrier’s system.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at support@giossia.com with your name and order number, and we will look into it for you.

5. Shipping Restrictions & Address Changes

  • P.O. Boxes & APO/FPO: We currently [ do / do not ] ship to P.O. Boxes or Military APO/FPO addresses.
  • Address Changes: Please ensure your shipping address is correct before placing your order. Once an order has been processed or shipped, we cannot change the delivery address.

6. Lost, Damaged, or Stolen Packages

  • Damaged Items: If your order arrives damaged, please save all packaging materials and damaged goods, take photos, and contact our customer support at support@giossia.com within 48 hours of delivery.
  • Lost or Stolen Packages: giossiais not responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer. If tracking shows your package was delivered but you haven’t received it, please check with neighbors, building management, or your local courier before contacting us.