Return policy

Return policy

Page Title: Return & Refund Policy

1. 7-Day Return Guarantee

We want you to love what you ordered! If you are not completely satisfied with your purchase, we accept returns on eligible items within 30 days from the date your order was delivered.

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging with all tags, labels, and accessories attached.
  • Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned for hygiene, health, or safety reasons. These include:

  • Final Sale / Clearance items (clearly marked on the product page).
  • Gift cards and downloadable software products.
  • Intimate apparel, swimwear, or beauty products (if the hygienic seal is broken).
  • Customized or personalized products.

3. Return Shipping Costs

  • Customer Responsibility: For general returns (e.g., changed your mind, wrong size ordered), the customer is responsible for paying the return shipping costs. Shipping fees are non-refundable.
  • Damaged or Incorrect Items: If you received a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. We will cover all return shipping costs and send you a replacement immediately.

4. How to Start a Return (Step-by-Step)

  1. Submit a Request: Contact our support team at support@giossia.com with your Order Number and the reason for the return. (Attach photos if the item is damaged).
  2. Receive Return Label: Once approved, we will send you a Return Merchandise Authorization (RMA) number and detailed return instructions (or a prepaid shipping label if applicable).
  3. Pack & Ship: Securely package the item in its original box and ship it to the address provided by our support team.
  4. Get Refunded: Once we receive and inspect your return, we will notify you of the approval status and process your refund.
Important: Please do not send your purchase back to the manufacturer or the original shipping address on the parcel without contacting us first.

5. Refunds & Exchanges

  • Refund Method: Approved refunds will be processed back to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may require additional time to post the transaction.
  • Exchanges: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Contact Us

If you have any questions concerning our return policy, please reach out to us:

  • Email: support@giossia.com
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
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